8/17/2023 0 Comments Epic ski pass customer service![]() He then told me that he could take us off for **** but could do nothing for us for the 2023 season. ![]() I explained to ***** that I did not actively or willingly sign up for auto-renewal and would appreciate him taking us off that program and refunding my money. Where? Where on the epic site does it say, please don't but your tickets on your phone as you may miss important information or be signed up for something you don't want. I told him likely my phone to which he said I may have missed the box to uncheck for auto renewal on the phone which is why they generally tell people to complete transactions on a computer. ***** informed me that we were signed up for auto-renewal and when I said I never signed up for that, he asked if I bought our last 4-day pass on my computer or phone. I finally got a different number from the online chat agent on the website and spoke with *****. At that point, I phoned customer service where I spoke with a representative said I was charged for 3 auto enroll deposits and would be charged the balance in September. I tried several times to log into my account without success to see what the charges were for. Upon my return and checking my cc statement, I found a charge for $147 ON 4/12 from vail resorts. ![]() As I was out of the country with my family, I did not give the email much mind. I received an email on 4/11 from epic pass advertising payment options for locking in an epic pass.
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